Introduction
The Vault & Time Collective ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect the following personal information when you use our website:
- Full name
- Billing and delivery address
- Email address
- Telephone number
- Payment information (processed securely through our payment providers — we do not store your card details)
- Order history
- IP address and browser information
- Cookies and website usage data
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate about your purchase
- Provide customer support
- Prevent fraud and protect our business
- Improve our website and customer experience
- Meet our legal and tax obligations
We will only use your personal information where we have a lawful basis to do so.
Payment Security
Payments are processed securely by trusted third-party payment providers.
We never store your full debit or credit card details on our servers.
Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted third parties where necessary, including:
- Delivery companies
- Payment processors
- Website hosting providers
- Accountants or legal advisers where required
- Government authorities where required by law
Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic.
Cookies may be used to:
- Remember your preferences
- Keep your shopping basket active
- Analyse website performance
- Improve website functionality
You can disable cookies through your browser settings, although some features of the website may not function correctly.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
No internet transmission is completely secure, but we strive to protect your information using industry-standard security practices.
How Long We Keep Your Information
We only retain your personal information for as long as necessary to:
- Complete your order
- Meet legal and accounting obligations
- Resolve disputes
- Enforce our agreements
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data where appropriate
- Restrict or object to certain processing
- Request a copy of your personal data
- Withdraw consent where consent has been relied upon
To exercise these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us via the contact page on our website.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated revision date.
Last Updated: 9 July 2026